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Truth and recovery

Contact Support

Open the verified in-product support channel and include the context needed to investigate.

In this collection
On this page

Choose Support in the Lemma sidebar. The life-buoy button opens the in-product support chat.

This is the verified support route in the current product. This Help Center does not publish an unverified email address, response-time promise, or emergency SLA.

Include useful context

Send:

  • account email;
  • Mission, Lead, and Sender names;
  • the route or screen where the problem appears;
  • exact visible status and action label;
  • timestamp and visible timezone;
  • a screenshot;
  • import run, task, receipt, or short Audit ID when available;
  • what you expected and what happened instead.

Never send secrets

Do not include:

  • passwords;
  • one-time codes;
  • session cookies;
  • API keys or provider tokens;
  • full payment-card details;
  • unrelated personal data from a spreadsheet.

If sending may be unsafe

Before opening chat:

  1. choose Hold LinkedIn for the affected Mission or Pause for the Sender;
  2. choose Hold all manual sending if every Manual Mission must stop;
  3. capture the current Outbox and Audit evidence;
  4. avoid retrying an unresolved provider action.

See Pause, hold, stop, or complete work.

If Support does not open

Refresh Lemma, confirm you are signed in to the intended account, and try the sidebar Support button again. Preserve the route, timestamp, and screenshot for the next successful contact.